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Spindog Payment Methods: Deposits, Withdrawals and Limits helps you understand which details you need for a payment and how to prepare a withdrawal.
We explain how to check amounts, transactions and verification documents. This allows you to enter a payment carefully and investigate a problem more specifically.
| Category | Depositing | Withdrawing |
|---|---|---|
| Methods | Visa, Mastercard, Skrill, Neteller, crypto | Card, e-wallet and crypto |
| Processing | Directly to your balance | After review of your request |
| Crypto | Choose currency and network, copy wallet address | Payout to your own wallet |
| Verification | Not required | ID and address before first withdrawal |
| Bonus | Select the bonus before you deposit | Only after completing the wagering requirement |
| Budget | Deposit limit per day, week or month | Only to your own account |
Payments at Spindog in brief
A deposit and a withdrawal are separate transactions: with the first, you add money to your balance; with the second, you request money back.
Each of these parts of your player account has its own function. Use them to determine which information you need before carrying out a transaction.
- Payment area — In the payment area, you distinguish a deposit from a withdrawal so that you start the correct transaction for your balance.
- Deposit amount — When entering a deposit, you check the amount and currency before confirming the payment.
- Withdrawal request — For a withdrawal, you check the destination and available balance before sending us a request.
- Verification — When documents are requested, you can prepare your details and check whether the submitted images are clearly readable.
Which payment method suits you?
Choose a method that you understand and whose payment details you can verify. A card, electronic wallet and crypto wallet each work with different information.
Visa and Mastercard
With a card payment, you generally enter card details and your card issuer may ask for additional confirmation. Do not share your security code with others.
Skrill and Neteller
An electronic wallet uses a separate payment account. Check which account you are using before confirming a payment so that you can locate the transaction later.
Bitcoin and other crypto
With crypto, you send a specific currency through a network to a wallet address. An incorrect address or network may result in your money not arriving.
Depositing money at Spindog
Before transferring money, decide how much you want to spend and check the payment details. Only confirm when the amount and destination are correct.
Follow this sequence to prepare your account and payment. A bonus is a separate choice: only accept it if you understand the terms.
- Create an account — Register with your own details and check that your name and address are entered correctly before completing the registration.
- Verify details — Prepare the requested documents and submit them through the indicated secure procedure so that we can verify your information.
- Deposit money — Open the payment area, choose a displayed method and only confirm after checking the amount, currency and your budget.
- Review the offer and play — Read any bonus terms before accepting an offer. Then choose your stake within your budget and stop once your limit has been reached.
Open the cashier
Open the payment area from your player account and find the deposit function. This is where you start a new payment instead of a request to withdraw money.
Choose a method
Select a payment method displayed in the payment area. Keep the details of your own payment account or wallet available for the next step.
Enter the amount
Enter an amount that fits within your predetermined budget. Check the figures and displayed currency before proceeding to confirmation.
Confirm the deposit
Complete the payment with the requested confirmation and keep the transaction details. These allow you to identify a payment if your balance does not change immediately.
Deposit limits
A minimum and maximum limit the amount you can enter per transaction. A personal budget limit also helps you control your spending.
Minimum deposit
A minimum amount is the lower limit for a deposit. If your entered amount is below it, you must adjust the amount before completing the payment.
Maximum deposit
A maximum amount is the upper limit for a deposit. Do not enter a higher amount and also take into account any limits set by your payment provider.
Set your own limit
Choose in advance an amount you can afford to lose and keep track of your deposits. This allows you to stop once your self-selected limit has been reached.
Fees and currency
The amount you send and the amount received may differ due to fees or currency conversion. Therefore, review the payment details before confirming.
Transaction fees
A payment provider may charge fees for a transaction. Include them in your budget and check the total amount before approving the payment.
Playing in euros
If a payment is processed in a different currency from your payment account, a conversion may take place. The exchange rate used then affects the final amount.
Network fees for crypto
A crypto transaction may have network fees that are separate from the amount you want to send. Your wallet generally shows the fees before you confirm the transaction.
Depositing and the welcome package
A deposit does not automatically entitle you to a bonus. First read which terms apply to an offer and decide whether you want to meet them.
Qualifying deposits
A bonus condition may determine which deposit qualifies and which wagering requirements apply. Compare those terms with your planned amount before accepting an offer.
Methods that do not qualify
An offer may exclude certain payment methods. If you want to use a bonus, check whether the selected method qualifies before confirming the deposit.
Depositing crypto step by step
For a crypto deposit, the currency, network and receiving address together determine the destination. Check all three before sending from your wallet.
Correct currency and network
Choose the same currency and network in your wallet as shown in the receiving address details. Different networks are not automatically interchangeable, even when the currency name is the same.
Copy the wallet address
Copy the full receiving address and compare it with the address in your wallet. Check the beginning and end in particular before signing the transaction.
Wait for the credit
After sending, a crypto transaction must be processed on the network. Keep the transaction ID so that you can find the status if the credit does not appear.
Withdrawing winnings at Spindog
For a withdrawal, you request a payout of available balance. Check the amount and destination carefully because a deposit and a withdrawal use different transaction steps.
Submit a withdrawal request
Open the withdrawal function, enter the desired amount and select a displayed destination. Check the details before submitting the request permanently.
Processing time
A withdrawal may go through several steps, including review of the request and processing by a payment provider. The status helps you see which step is still pending.
Cancel a withdrawal
If a cancellation function is shown for a pending request, first read what will happen to the amount before confirming the cancellation.
Payout times by method
A processing time consists of more than just the transfer: checks and processing by the receiving payment provider may also be part of the process.
Withdrawal limits
A withdrawal limit determines how much you can request within the relevant limit. Check the entered amount and take into account the balance that is actually available.
Verification before your first withdrawal
During an identity check, we may need documents to confirm information. Make sure the information is readable and matches your account details.
Identity document
An identity document may be used to verify your name and identity. Only submit an image through the designated secure procedure.
Proof of address
Proof of address may support your residential address. Check that your name and address are readable and match the details you provided.
Proof of payment method
Proof of your payment method may help establish who owns the account or wallet. Follow the instructions for which details must be visible.
Solving payment problems
When there is a problem, first locate the transaction and note the amount, date and status. Those details help us investigate your question more specifically.
Deposit not visible
Check whether the payment has been completed with your payment provider and keep the transaction proof. Avoid making a duplicate payment by not depositing again immediately.
Withdrawal rejected
Review the reason shown with the request and check whether your details and available balance are correct. Correct any error before requesting another withdrawal.
Verification is delayed
Check whether your documents are complete and readable and whether the requested details match. A missing or unclear document may delay verification.
Safe payments and control over your budget
Use your own payment details, protect your login information and decide in advance how much you want to spend. Stop when your budget is used up, even if you want to recover a loss.
Review the following points before your first deposit. This helps prevent you from confirming a payment without understanding the consequences for your balance and budget.
- Licence information — Look for the stated licence and regulator before depositing money; do not assume a licence without specific information.
- Bonus terms — For an offer, read which deposits qualify and which wagering requirements apply before deciding to accept the bonus.
- Payment limits — Check the limits for your selected transaction and compare the amount with the budget you determined in advance.
- Verification and budget — Check which documents are requested for verification and decide in advance when you will stop depositing or playing.
