Spindog Privacy: Personal Data, Cookies and Your Rights describes how we handle your data and which choices you have as a player.
You can read which data may be associated with an account, why processing may be necessary and how to submit a privacy request.
Privacy at Spindog in brief
We process personal data for separate purposes, such as account management and handling requests. You can exercise rights relating to the data that concerns you.
Controller of your data
The data controller determines the purpose and means of processing. You can ask us which organisation is responsible for your data.
Data you provide yourself
Data you provide to us may come from your registration, a verification request or a conversation with our support about your account.
During registration
During registration, we may ask for information such as your name and date of birth to link your account to you and establish your age.
During verification
An identity document may be required to verify your identity. Only share such a document through the designated route we provide to you.
When contacting support
When you ask us a question, your message and our response may contain personal data needed to handle your request.
Data collected automatically
When using an online account, technical data and information about actions may be generated. This data may have different functions and retention purposes.
IP address and location
An IP address may provide information about the connection and an approximate location. It is not the same as an exact determination of where you are staying.
Device and browser
Technical data may include the type of browser and device. Such information can help establish a working connection and investigate problems.
Gaming and transaction data
Actions on your account may generate data about gambling and transactions. This data may be relevant for payments, checks and player protection.
What Spindog uses your data for
We link processing to a specific purpose. Data required for a payment, for example, is not automatically required for marketing.
Managing your account
Account data makes it possible to link your account to you and handle requests concerning that account, such as a question about your data.
Processing payments
For a deposit or withdrawal, transaction data may be needed to process the payment and investigate a question about that transaction.
Preventing fraud and money laundering
Identity and transaction data may be used for checks relating to fraud and money laundering. A check may mean that we ask you for additional information.
Protecting players
Data about account use and configured limits may be relevant for player protection, for example to apply a restriction you have set.
Offers and newsletters
Your preferences are relevant for marketing communications. If consent is the legal basis, you can withdraw it without making previous lawful processing invalid.
Legal bases for processing
Processing must have a legal basis: performance of a contract, a legal obligation, consent or a legitimate interest. Which basis applies depends on the purpose.
Cookies on Spindog
Cookies are small files that a browser can store. They may have a technical function or record information for preferences, analytics or marketing.
Necessary cookies
Necessary cookies may support functions you request, such as maintaining a session. Without such cookies, a function may not work.
Preference cookies
Preference cookies may remember a selected setting so that you do not need to enter it again each time you use the same function.
Analytics cookies
Analytics cookies may collect information about the use of pages. Consent may be required for placing or reading them depending on how they are used.
Marketing cookies
Marketing cookies may be used to tailor communications to interests. Where consent is required, you can refuse it or withdraw it later.
Managing or refusing cookies
You can remove or block cookies through your browser and adjust available consent settings. Blocking necessary cookies may interfere with functionality.
Sharing with third parties
For certain activities, we may share data with other parties. This is linked to a purpose, such as processing a payment or verifying an identity.
Payment partners
A payment partner may receive transaction data to carry out a payment. The partner may also have its own obligations regarding data processing.
Verification services
A verification service may process data from an identity check in order to perform the verification. Ask us which party is involved in your check.
Game providers
A game provider may need data to technically link a game to your account. Ask us which data is shared for this purpose.
Transfers outside the EU
Additional rules apply to transfers outside the European Economic Area. You can ask us whether your data is transferred and which safeguards apply.
Retention periods
The retention period depends on the purpose and any legal obligations. You can ask us how long we retain a particular category of data.
How your data is protected
Security must be appropriate to the risks of processing. You can also take measures yourself to reduce unwanted access to your account and documents.
You can reduce the risk of unwanted access by handling your login details, devices and messages carefully. The following actions can help.
- Use a unique password — Choose a password that you do not use for other accounts so that a breach elsewhere has fewer consequences.
- Protect your device — Install security updates for your device and browser to reduce known vulnerabilities that may provide access.
- Check messages — Be alert to messages asking for your password or identity document and do not share that information through an unknown route.
- Report unauthorised access — Contact us if you see unknown account activity and change your password as soon as you can do so safely.
Your privacy rights
You can ask us to exercise your rights. Applicability and any exceptions depend on the right and the circumstances.
These rights give you different ways to influence how your personal data is handled. State in your request which right you want to use and which data it concerns.
- Access and correction — Request an overview of your personal data and indicate which information you believe is incorrect or incomplete.
- Erasure and restriction — Request deletion or temporary restriction of processing; we assess whether a statutory exception or retention obligation applies.
- Portability and objection — Request transfer of data you provided or object to processing where that right applies.
- Withdraw consent — Withdraw previously given consent by informing us of your choice; previous lawful processing remains valid.
Access
With an access request, you can ask which personal data we process about you and receive information about, among other things, the purposes and recipients.
Correction
If personal data is incorrect or incomplete, you can ask us to correct or supplement it with the correct information.
Erasure
You can request deletion where there is a legal basis for doing so. A retention obligation may mean that certain data is not deleted immediately.
Objection
You can object to certain processing activities, including direct marketing. For other objections, we assess the circumstances and applicable legal rules.
Data portability
Under certain conditions, you can receive data you provided yourself in a commonly used, machine-readable format or have it transferred to another organisation.
Complaint to the Dutch Data Protection Authority
If you are dissatisfied with how your privacy request has been handled, you can file a complaint with the Dutch Data Protection Authority, the Dutch supervisory authority.
Closing your account and your data
You can ask us to close your account and delete data. Closure does not automatically mean that data subject to a legal retention obligation will disappear.
Minors
Age verification can help prevent minors from using an account. If you believe that we hold data relating to a minor, please contact us.
Changes to this policy
A privacy policy may be updated when processing activities or applicable rules change. You can ask us which version applies to your request.
Contact about privacy
Contact our support to submit a privacy request. Describe your question and only share additional identifying information when it is necessary for verification.
You can use these steps to submit a privacy request to us. A clear description helps us understand your request and prevents you from sending unnecessary sensitive information.
- Choose your request — Decide whether you want to request, for example, access, correction, erasure or objection. You can mention several rights, but for each right indicate which data or processing activity you mean.
- Contact us — Send your request to our support and state that it concerns privacy. Do not use a public message for sensitive information and ask, if necessary, how you can share documents securely.
- Confirm your identity and explain — Cooperate with appropriate identity verification if needed to protect your data. Then describe as precisely as possible which data, period or processing activity your request concerns.
- Follow up on your request — Ask us about the progress if you have not received a response. We will handle your request within the period required by applicable law; if necessary, you can file a complaint with the Dutch Data Protection Authority.